Terms and Conditions
These General Terms and Conditions (hereinafter: GTC) set out the rights and obligations of the Customer (hereinafter: Customer) using the e-commerce services provided by Mobelito Kft. (registered office: 8082 Gánt, hrsz. 1601/4, Hungary, tax number: 26268518-1-07, hereinafter: the Company or Service Provider) through the website szormenteselet.hu. (The Service Provider and the Customer are hereinafter jointly referred to as: the Parties). These GTC apply to every legal transaction and service carried out through the website szormenteselet.hu, regardless of whether it is performed from Hungary or from abroad, by the Service Provider or its agent.
1. General information, conclusion of the contract between the Parties
1.1. These GTC apply to all e-commerce services provided within the territory of Hungary through the online shop (hereinafter: Webshop) located on the website szormenteselet.hu (hereinafter: Website). Furthermore, these GTC apply to every commercial transaction within the territory of Hungary concluded between the Parties defined in this contract. Purchases made in the Webshop are governed by Act CVIII of 2001 on Certain Aspects of Electronic Commerce Services and Information Society Services (the "E-Commerce Act").
1.2. Purchases in the Webshop are possible by placing an order electronically, in the manner set out in these GTC.
1.3. A significant part of the Webshop's services is available to every user, even without registration. However, certain services require registration (and subsequent login), which anyone is entitled to in accordance with the provisions of the GTC. These services apply to the wholesale interface and to registered customers. Registration is not required to place an order.
1.4. The Service Provider accepts the guest Customer's order (offer) by means of a separate confirmation e-mail (confirmation e-mail), in which it informs the Customer, among other things, of the conclusion of the contract and the expected delivery time. After the order has been placed, the contract may be freely modified or cancelled, without consequence, until its performance. This can be done by telephone or e-mail. The contract concluded between the Parties in the Hungarian language through the purchase of goods is deemed to be a contract concluded in writing; the Service Provider registers it and retains it for 5 years following its conclusion. Registered Customers do not need a separate confirmation e-mail; the contract, deemed to be a written contract, is concluded immediately between the Customer and the Webshop upon clicking the "Order" button.
1.5. Customer service and personal order pickup
- Office address: %%iroda%%
- Phone number: +36 30 439 5662
- Opening hours: %%nyitvatartas%%
- Our central e-mail address: info@szormenteselet.hu
2. Registration
2.1. Registration can be carried out under the Registration menu item on the Home page, by completing the form found there, which consists of two parts. A preliminary data entry (a freely chosen username, a valid e-mail address and a chosen password are required) is followed, after clicking the link sent in the confirmation e-mail for validating the registration, by a more detailed personal data form, which can also be completed before placing an order. By registering on the Website, the Customer declares that they have read and accept the terms of these GTC and the Privacy Statement published on the Website, and consent to the data processing set out in the Privacy Statement.
2.2. The Service Provider bears no liability whatsoever for any delivery delay or other problem or error attributable to data provided incorrectly and/or inaccurately by the Customer. The Service Provider bears no liability for any damage arising from the Customer forgetting their password, or from it becoming accessible to unauthorised persons for any reason not attributable to the Service Provider. The Service Provider treats each registration as a separate legal entity. Previously recorded data can be changed after logging in, under the "Personal data modification" menu item accessible by clicking the Personal Settings link, which may also affect the data of active orders. The Service Provider bears no liability whatsoever for any damage or error resulting from the Customer changing their registered data.
3. Ordering
3.1. The essential characteristics and features of the goods to be purchased, and the instructions for their use, can be found on the information page of the specific item, with the understanding that the actual detailed characteristics of the goods are contained in the instructions for use accompanying the product. It is deemed to be contractual performance by the Service Provider if the product has more favourable or advantageous characteristics than those indicated on the website or in the instructions for use. If you have any questions about the goods before purchasing, our customer service is happy to help. If you need more information than what is provided on the website regarding the quality, essential characteristics, use or usability of any goods available in the Webshop, please contact our customer service, whose details and contact information can be found in point 1.5.
3.2. The purchase price is always the amount indicated next to the selected product, which, unless otherwise indicated, already includes value added tax. The purchase price of the products does not include the cost of delivery.
3.3. The Service Provider reserves the right to change the prices of products that can be ordered from the Website, provided that the change takes effect at the same time it is published on the Website. The change does not unfavourably affect the purchase price of already ordered products.
3.4. If, despite all the Service Provider's care, an incorrect price appears in the Webshop, in particular a clearly erroneous price, e.g. one that differs significantly from the well-known, generally accepted or estimated price of the product, or a price of "HUF 0" or "HUF 1" appearing due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, upon being informed of which the Customer may withdraw from their intention to purchase.
3.5. We accept orders from registered or guest Customers through the Service Provider's website. Our system only accepts an order if the Customer completes all fields required for the order fully, in good faith, with accurate data, and if our guest Customers confirm the confirmation message. (If the Customer fills in any field incorrectly or incompletely, they will receive an error message from the Service Provider.) The Service Provider bears no liability whatsoever for any delivery delay or other problem or error attributable to order data provided incorrectly and/or inaccurately by the Customer.
3.6. An order can be placed in the Webshop both as a guest customer without registration and after logging in following registration, using the Cart. The Customer can add the selected products to their Cart using the "Add to cart" link found on the page displaying the detailed information of the product, which appears after clicking on the individual products. The contents of the Cart can be modified by clicking the "Cart" link, where the desired quantity of individual products can be specified, and the contents of the Cart can be modified or deleted. Once the Customer has finalised the contents of the Cart, they place their order by clicking the "Order" button. From the summary page, by clicking the "Back" link, the Customer may again modify the contents of their Cart or other data as needed. The order is placed and the offer is sent by clicking the "Order" button found on the Cart summary page.
3.7. Upon receipt of the Customer's purchase offer (order), the Service Provider is obliged to confirm the purchase to the Customer electronically (by e-mail), as set out in point 1.4. If this confirmation does not reach the Customer within 48 hours of sending the offer, the Service Provider's binding offer, as well as any obligation of the Customer, automatically ceases without any further condition. If you do not receive an order confirmation message, please contact our customer service.
4. Delivery and payment terms
4.1. The Service Provider delivers the ordered goods requested for home delivery to the home, using its own means of transport or a shipping company. The Customer bears the freight cost, which is indicated on the invoice. Current delivery fees can be found at https://szormenteselet.hu/szallitasi-dijak. If several orders arrive from a Customer on the same day, they are treated separately for the purposes of the home delivery fee. If the Customer indicates this when placing the second order and, based on the Service Provider's feedback, it is still possible, the Service Provider may merge the orders; it is not possible to merge packages that have already been dispatched. The Service Provider reserves the right to change the delivery fee, provided that the change takes effect at the same time it is published on the Website. The change does not affect the purchase price of already ordered products.
4.2. Once the order can be fulfilled, the Service Provider gives the Customer the opportunity to choose the delivery time, which does not indicate a specific time, but only serves to select an approximate delivery window. The Service Provider is not able to undertake delivery at a specified hour. The delivery times stated on the Website are for information purposes only; the actual delivery time is in every case stated in the order confirmation.
4.3. Certain products may – based on the Customer's prior notice – also be picked up in person at the warehouse indicated by the Service Provider in point 1.5.
4.4. The Service Provider performs the services ordered on the Website at the location indicated in the order confirmation sent to the Customer by e-mail.
5. Right, method and consequences of withdrawal
5.1. A person qualifying as a consumer may withdraw from the contract within 14 working days without giving any reason. The method for this is set out in Government Decree 17/1999 (II.5.) on Contracts Concluded Between Parties at a Distance. The Customer may exercise the right of withdrawal from the day they took receipt of the goods. The right of withdrawal may also be exercised in the case of personal collection. The Customer may communicate their withdrawal statement to the Service Provider at the phone number, postal address or e-mail address indicated among the Service Provider's details. In the event of exercising the right of withdrawal, the Customer must arrange for the return of the product at their own expense. The Customer may not send the product concerned by the withdrawal back to the Service Provider by cash on delivery; the Service Provider does not accept cash-on-delivery returns. In the event of withdrawal, the Service Provider may claim compensation from the consumer for damage resulting from use of the goods beyond what is necessary. Apart from these, the Customer bears no other costs in connection with the withdrawal. Please always return the product to our address in Érd! In accordance with the applicable legislation, the Service Provider will refund the amount paid by the Customer in full, without delay, but no later than within 30 days of the withdrawal.
5.2. The Customer may not exercise the right of withdrawal:
- in the case of the sale of a product that is personalised to the Customer, or that was produced based on the Customer's instructions or at their express request, or that by its nature cannot be returned;
- if the Customer has opened the packaging, as well as in other cases specified by law.
5.3. The provisions of this point apply exclusively to our Customers (consumers) who conclude the contract for purposes outside their economic or professional activity.
6. Warranty, guarantee
6.1. Mandatory warranty, guarantee
The Service Provider is subject to a warranty obligation for its products pursuant to the Civil Code and Government Decree 151/2003.
In the case of a consumer contract, under the Civil Code the entitled party may exercise their warranty rights within a six-month limitation period from the date of performance; however, in the case of a consumer contract, the limitation period is two years. In the case of a consumer contract, the entitled party may raise their objection within two months of discovering the defect.
6.2. The Customer may exercise their rights under the warranty from the date of performance by the Service Provider (the date of handover/acceptance or commissioning) for the duration of the warranty period.
6.3. The Customer is entitled to exercise their warranty rights only upon presenting or handing over the invoice issued by the Service Provider at the time of receipt of the product as proof of payment. The Customer must prove the fact of purchase beyond any doubt.
7. Liability
The information found on the Website has been placed there in good faith; however, it serves informational purposes only, and the Service Provider assumes no liability for the accuracy or completeness of the information. The Customer may use the Website solely at their own risk, and accepts that the Service Provider assumes no liability for any pecuniary or non-pecuniary damage arising during use, beyond liability for breach of contract caused intentionally, by gross negligence, or by a criminal act, or that harms life, physical integrity or health. The Service Provider excludes all liability for the conduct of users of the Website.
The Customer bears full and exclusive responsibility for their own conduct; in such cases the Service Provider fully cooperates with the acting authorities in order to detect any infringement. The Service Provider is entitled, but not obliged, to check content that may be made available by Customers while using the Website, and, with regard to published content, the Service Provider is entitled, but not obliged, to look for signs indicating unlawful activity.
Due to the global nature of the Internet, the Customer accepts that, when using the Website, they must also act in accordance with the relevant national legislation. If any activity related to the use of the Website is not permitted under the law of the Customer's state, the Customer alone bears responsibility for such use.
If the Customer notices any objectionable content on the Website, they must notify the Service Provider immediately. If, in the course of its good-faith procedure, the Service Provider finds the notice to be well-founded, it is entitled to delete or modify the information immediately.
8. Copyright
8.1. The Website is protected by copyright. The Service Provider is the copyright holder or authorised user of all content displayed on the Website and in the provision of services accessible through the Website: any copyrighted work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website's interface, the software and other solutions used, ideas, and their implementation).
9. Remedies
9.1. Customer service: the customer services indicated in point 1.5
9.2. Other remedies
Filing a complaint with the consumer protection authorities.
If the Customer detects a violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent for their place of residence. Following review of the complaint, the authority decides whether to conduct consumer protection proceedings. Conciliation board. For the out-of-court, amicable settlement of consumer disputes relating to the quality and safety of products and the application of product liability rules, as well as to the conclusion and performance of the contract, the Customer may initiate proceedings before the conciliation board operating alongside the professional chamber competent for their place of residence.
Consumer Protection Chief Inspectorate
(1052 Budapest, Városház u. 7., phone: 318-2681)
Féjer County Conciliation Board
8000 Székesfehérvár, Hosszúsétátér 4-6.
Court proceedings.
The Customer is entitled to enforce their claim arising from a consumer dispute before a court, in civil proceedings, in accordance with the provisions of Act IV of 1959 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.
10. Miscellaneous
10.1. The security level of the Webshop is adequate and its use does not pose a risk; however, we recommend that you take the following precautions: use antivirus and antispyware software with an up-to-date database, and install the security updates of your operating system. Purchasing on the Website presupposes that the Customer is aware of the technical limitations of the Internet and accepts the possibility of errors that come with the technology.
10.2. The Service Provider is entitled to unilaterally amend the terms of these GTC at any time. The Service Provider informs users by e-mail of any amendments before they take effect. When the amendments take effect, registered users must expressly accept them when logging in to the site in order to use it.